1. How are Dooley Made products produced?
Most of the items we make are produced to order by hand after you make a purchase. Once you get an order confirmation, we start producing your item whether it's apparel, wall art, or a sublimated tumbler. Once your item is made, we bag it up, add a handwritten note and ship it out using the carrier that you chose at checkout.
2. How can I get in contact with a person at Dooley Made?
You can contact us by using the chat function on the website, sending an email to info@dooleymade.com, visiting the "Contact" page, or calling/texting 832-786-0902.
3. How are orders shipped?
Orders are shipped via USPS or UPS. UPS is typically faster, while USPS offers lower rates. Once an order ships, you’ll get an email with tracking info.
4. How long do orders typically take?
Products will leave our facility within 7 business days, often sooner. We’ll notify you once your order ships.
5. Does Dooley Made take custom orders?
Yes! We work on custom jobs of all sizes. Contact us for a quote if you have a project involving apparel, illustrations, or design support.
6. Do you have a store front for pick up?
No, we do not have a store front, but we do ship across the U.S. and vend at schools, universities, and events.
7. Is Dooley Made artwork made using AI?
No, all artwork is made by hand with love, care, and attention to detail.
8. What do I do if I have a problem with my order?
Contact us immediately! We take pride in our products and want to make it right if there’s a problem.
9. What is your return and exchange policy?
We only accept returns for damaged, defective, or incorrect items. Contact us within 7 days of delivery to arrange a replacement.
10. Do Dooley Made offer international shipping?
Not yet, but we’re working on it! For now, we ship within the U.S. only.
11. How do I track my order?
After your order ships, we’ll send you an email with tracking info. Didn’t get it? Check spam or contact us.
12. What if my package is lost or delayed?
Carrier delays happen. If tracking hasn’t updated or your package is missing, let us know and we’ll help resolve it.
13. Can I make changes to my order after it’s placed?
We start production quickly, but contact us ASAP if you need to make a change. We'll do our best to help.
14. How do I care for my Dooley Made apparel?
Turn garments inside out, wash cold on a gentle cycle, and hang dry. Avoid ironing over prints—iron inside out instead.
15. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Venmo and Google Pay.